Warranty:   60-Day Money-Back Guarantee

Chemical Disclosure Statement link

• Power AirFryer 360 Plus Manual

• Power AirFryer 360 Plus Quick Start Guide

• Power AirFryer 360 Plus Recipe Book

Does the Unit need time to heat up?
The Unit has a smart feature that will preheat the Unit to the set temperature before the timer begins counting down. This feature takes effect with all preprogrammed settings except Toast, Bagel, and Dehydrate.

Is it possible to stop the cooking cycle at any time?
You can use the Cancel Button to stop the cooking cycle.

Is it possible to shut off the Unit at any time?
Yes, the Unit can be shut off at any time by holding down the Cancel Button for 3 secs.

Can I check the food during the cooking process?
You can check the cooking process by pressing the Light Button or pressing the Start/Pause Button and then opening the door.

What happens if the Unit still does not work after I have tried all the troubleshooting suggestions?
Never attempt home repair. Contact the marketer and follow the procedures set forth by the manual. Failure to do so could render your guarantee null and void.

Should I place the unit on the stovetop?
Do not place your appliance on a cooktop, even if the cooktop is cool, because you could accidentally turn the cooktop on, causing a fire, damaging the appliance, your cooktop, and your home.

Countertop Advice
Before using your new appliance on any countertop surface, check with your countertop manufacturer or installer for recommendations about using appliances on your surfaces. Some manufacturers and installers may recommend protecting your surface by placing a hot pad or trivet under the appliance for heat protection. Your manufacturer or installer may recommend that hot pans, pots, or electrical appliances should not be used directly on top of the countertop. If you are unsure, place a trivet or hot pad under the appliance before using it.

Will the appliance work with 220 voltage or convertor?
“The appliance will not work with 220 volt power supply and should not be used with a converter. Using a converter could damage the appliance, the converter, and the outlet. Using a converter will invalidate the guarantee and any protection plan policy.”

The Power AirFryer 360 Plus is covered by a 60-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.

Return Policy:
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5197 or email empowercustomerservice@spectrumbrands.com for any additional questions. Pack the product carefully and include in the package a note with:

1. Your name
2. Mailing address
3. Phone number
4. Email address
5. Reason for the return
6. Proof of purchase or order number
7. Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package

Send the product to the following return address:

Power AirFryer 360 Plus
Vivitech/Fosdick Returns
15392 Cobalt St.
Sylmar, CA 91342

If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5197.

Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Empower Brands, LLC. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable.

Empower Brands, LLC is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us at empowercustomerservice@spectrumbrands.com and we will respond as soon as possible.

For your convenience, you can check the order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.

Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST

Contact Us:
Phone Number:  973-287-5197