Warranty:   60-Day Money-Back Guarantee

Available at These Retailers:

• QVC

Chemical Disclosure Statement link

California Residents – Click Here for Proposition 65 Warning

• Power Air Fryer Pro Instruction Book QVC

• Power AirFryer Pro Fry Basket Assembly

• Power Air Fryer Pro Quick Start Guide QVC

• Power Air Fryer Pro Dehydration Recipe Book QVC

• Power Air Fryer Pro Rotisserie Recipe Book QVC

• Power Air Fryer Pro Favorites Recipe Book QVC

Can I prepare foods other than fried dishes with my Power AirFryer Pro?
You can prepare a variety of dishes, including steaks, chops, burgers, and baked goods. See the Power AirFryer Pro Recipe Guide.

Is the Power AirFryer Pro good for making or reheating soups and sauces?
Never cook or reheat liquids in the Power AirFryer Pro.

What do I do if the Unit shuts down while cooking?
As a safety feature, the Power AirFryer Pro has an Auto Shut-Off device that prevents damage from overheating. Unplug and allow the Unit to cool down. Plug back in and restart with the Power Button.

Does the Unit need time to heat up?
Preheating is needed when you are cooking from a cold start, add 3 mins. to the cook time to compensate.

Is it possible to shut off the Unit at any time?
Press the Power Button once or open the door.

Can I check the food during the cooking process?
You can remove the Round Basket at any time while cooking is in progress. During this time, you can flip the contents on the Crisper Trays if needed to ensure even cooking. Time and temperature will resume where you left off.

Is the Power AirFryer Pro dishwasher safe?
Only the accessories are dishwasher safe. The Unit itself containing the heating coil and electronics should never be submerged in liquid of any kind or cleaned with anything more than a hot, moist cloth or nonabrasive sponge with a small amount of mild detergent.

What happens if the Unit still does not work after I have tried all the troubleshooting suggestions?
Never attempt a home repair. Contact the manufacturer and follow the procedures set forth by the guarantee. Failure to do so could render your guarantee null and void.

Should I place the unit on the stovetop?
Do not place your appliance on a cooktop, even if the cooktop is cool, because you could accidentally turn the cooktop on, causing a fire, damaging the appliance, your cooktop, and your home.

Countertop Advice
Before using your new appliance on any countertop surface, check with your countertop manufacturer or installer for recommendations about using appliances on your surfaces. Some manufacturers and installers may recommend protecting your surface by placing a hot pad or trivet under the appliance for heat protection. Your manufacturer or installer may recommend that hot pans, pots, or electrical appliances should not be used directly on top of the countertop. If you are unsure, place a trivet or hot pad under the appliance before using it.

Will the appliance work with 220 voltage or convertor?
“The appliance will not work with 220 volt power supply and should not be used with a converter. Using a converter could damage the appliance, the converter, and the outlet. Using a converter will invalidate the guarantee and any protection plan policy.”

The Power AirFryer Pro is covered by a 60-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.

Return Policy Updated July 2023:
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, use “RETAIL” as the RMA.
Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5106 or email empowercustomerservice@spectrumbrands.com for any additional questions. Pack the product carefully and include in the package a note with:

1. Your name
2. Mailing address
3. Phone number
4. Email address
5. Reason for the return
6. Proof of purchase or order number
7. Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package

Send the product to the following return address:

Power AirFryer Pro
Vivitech Solutions, INC
15392 Colbalt St.
Sylmar, CA 91342

If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5106.

Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Empower Brands, LLC. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable.

Empower Brands, LLC is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products, please feel free to email us at empowercustomerservice@spectrumbrands.com and we will respond as soon as possible.

For your convenience, you can check your order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.

Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST

Contact Us:
Phone Number: 973-287-5106