Available at These Retailers:

• Walmart

Warranty:   90-Day Money-Back Guarantee

Chemical Disclosure Statement link

California Residents – Click Here for Proposition 65 Warning

• PowerXL™ Grill & Press Plus Instruction Book

• PowerXL™ Grill & Press Plus Quick Start Guide

• PowerXL™ Grill & Press Plus Recipe Book

When is the top or bottom grill plate used?
The bottom grill plate can be used to brown or sear food. Generally, you cook food in this way with the lid open first. Then, when the food is adequately browned/seared, close the appliance’s lid and finish cooking from both sides.

Most of the recipes in the included cookbook use both the top and bottom heating elements. As you use the appliance and cook different types of food, you will learn how to make the appliance work best for you.

Where is the outer drip tray?
The drip tray is located along the bottom left side of the unit. The tray slides in and out. Be careful to put the tray in with the deep well going in first because the tray can be put in backward, which is the incorrect orientation, though it isn’t a perfect fit.

Inner Drip tray tips
The inner drip tray sits inside the base of the unit and surrounds the lower heating element. The inner drip tray can and should be removed after each use.

The inner drip tray should only fit in the base one way: with the hole for liquids over the hole in the base, which allows liquids to flow into the outer drip tray.

How do I remove the upper grill plate?
The upper grill plate is held in place by the lock at the top and by the tabs at the bottom. If you press the lock at the top and the grill will not come out, move the lid as if you were going to close the appliance while pressing the lock and the grill should unlock from the top of the lid.

Is there a griddle plate available?
We do not have griddle plates available for this appliance.

Will the appliance work with 220 voltage or convertor?
“The appliance will not work with 220 volt power supply and should not be used with a converter. Using with a converter could damage the appliance, the converter, and the outlet. Using a converter will invalidate the guarantee and any protection plan policy.”

The PowerXL™ Grill & Press Plus is covered by a 90-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.

Replacement Guarantee Policy
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. If you experience an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are responsible to pay to return the unit to us. In the event a replacement unit is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing guarantee, whichever is later. Empower Brands, LLC reserves the right to replace the unit with one of equal or greater value.

Return Policy Updated July 2023:
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, use “RETAIL” as the RMA.
Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5106 or email empowercustomerservice@spectrumbrands.com for any additional questions. Pack the product carefully and include in the package a note with:

1. Your name
2. Mailing address
3. Phone number
4. Email address
5. Reason for return
6. Proof of purchase or order number
7. Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package.

Send the product to the following return address:

The PowerXL™ Grill & Press Plus
Vivitech/Fosdick Returns
15392 Cobalt St.
Sylmar, CA 91342

If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5106. A refund requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Empower Brands, LLC. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount.

Empower Brands, LLC is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products, please feel free to email us at empowercustomerservice@spectrumbrands.com and we will respond as soon as possible.

For your convenience, you can check the order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.

Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST

Contact Us:
Phone Number: 973-287-5106