What You'll Get
Model Number: SMG-01
Supply Power: AC 120V~60Hz
Rated Power: 1500W
Temperature: 200°F/93°C – 450°F/232°C
Appliance Dimensions: 21.02″ x 11.65″ x 6.61″ (534 x 296 x 168 mm)
Cord Length: 35.24″ (0.9 m)
The PowerXL® Smokeless Grill Elite is covered by a 90-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.
Replacement Guarantee Policy
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. If you experience an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are responsible to pay to return the appliance to us. In the event a replacement appliance is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement appliance or the remainder of the existing guarantee, whichever is later. Empower Brands, LLC reserves the right to replace the appliance with one of equal or greater value.
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA.
Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can call customer service at 973-287-5106 for any additional questions. Pack the product carefully and include in the package a note with:
- Your name
- Mailing address
- Phone number
- Email address
- Reason for the return
- Proof of purchase or order number
- Specify on the note whether you are requesting a refund or replacement.
Write the RMA on the outside of the package
Send the product to the following return address:
- The PowerXL® Smokeless Grill Elite
- Vivitech Solutions, INC
- 15392 Colbalt St.
- Sylmar, CA 91342
If the replacement or refund request has not been acknowledged after two weeks, please contact
Customer Service at 973-287-5106
Refunds requested within the money-back guarantee timeframe will be issued to the payment
method used at purchase if the item was purchased directly from Empower Brands, LLC. If the item was
purchased from an authorized retailer, proof of purchase is required, and a check will be issued for
the item and sales tax amount. Processing and handling fees are non-refundable.
Empower Brands, LLC is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us at firstname.lastname@example.org and we will respond as soon as possible. For your convenience, you can check your order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.
Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST
Contact Us: English and Spanish
Phone Number: 973-287-5106