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• PowerXL™ StirMax™ Multi-Cooker Instruction Manual

• PowerXL™ StirMax™ Multi-Cooker Recipe Book

General Questions:

• What can I cook in the StirMax™ Multi-Cooker? The StirMax™ Multi-Cooker is designed to cook a variety of foods, including rice, stew, soup, risotto, and sautéed dishes.
• What are the different cooking presets? The StirMax™ Multi-Cooker has presets for StirMax™, BraiseMax, Slow Cook, Stew/Soup, Keep Warm, Steam/Boil, Risotto, Sauté, and Rice.
• Can I adjust the cooking settings during the process? Yes! You can adjust the time, temperature, and stir settings even after you’ve started cooking.
• What do the lights on the display mean? The display indicators show you the status of your cooker. Here’s what they mean:
  • Preheating: The border lights up progressively when preheating is required. It beeps twice when ready.
  • POT: Shows “POT” and beeps if the pot is removed during cooking or if you try to start without it.
  • HOT: Shows “HOT” after removing the pot when cooking is complete, until the heating element cools down.

Stir Settings:

• What stir settings are available? There are 4 stir settings: Stir High, Stir Low, Stir Delay (starts halfway through cooking), and Stir Off.
• What does Stir Delay do? Stir Delay automatically starts stirring halfway through the cooking cycle, allowing ingredients to simmer undisturbed at the beginning (useful for tenderizing meat).
• Can I change the default stir setting for a cooking mode? Yes! Each mode has a default stir setting, but you can change it anytime using the Stir Button.
• Do I need to use the stirring paddle for all cooking modes? No, the stirring paddle is only necessary for modes that utilize stirring, like StirMax™ and Risotto. You can remove it for other functions like Steam/Boil or Slow Cook if you prefer.
• Can I use the Stir Cooker Pot without the stirring paddle? Yes, you can! If a recipe doesn’t require stirring, simply remove the paddle and turn the stir setting to “STIR OFF.”
  • Important: Only remove the stirring paddle when the pot is cool and empty.

Cooking Modes:

• How do I choose a cooking mode? Press the Cooking Mode Button repeatedly until the desired function light blinks. The display will show the default time and temperature for that mode.

Time and Temperature:

• How do I adjust the cooking time or temperature? Use the Up/Down buttons next to the Time and Temperature displays.
  • For SLOW COOK mode, the arrows switch between HI and LO temperature settings.
  • Hold the buttons for faster adjustments.

Using the Appliance:

• What does the “preheating” cycle mean? Some cooking modes require preheating to reach a specific temperature before starting the cooking cycle. The appliance will beep and illuminate the display border to indicate when preheating is complete.
• Can I put food in before it preheats? Do not put food in the pot before preheating is complete. If the food is put in the pot before preheating is complete it may not reach your desired set temperature and will remain in the preheat mode. If this occurs, switch to Stew/Soup mode which does not require preheating and will automatically start the cooking timer.
• What is the KEEP WARM function for? The KEEP WARM function is for keeping already cooked food warm after the cooking cycle is complete. It will automatically switch to KEEP WARM for most modes and hold the temperature for up to 4 hours.

Cooking Modes:

• What is the difference between StirMax™ and BraiseMax? StirMax™ is a two-stage cooking function with an initial high-temperature sear and stirring, followed by a low-temperature simmer with gentle stirring. BraiseMax also has two stages, but without stirring in the first stage for high-temperature searing, followed by a low-temperature simmer.
• How much water should I use for Steaming/Boiling? You should use at least 1 cup of water for steaming, and no more than 4 liters for boiling pasta or other food.
• What is the water-to-rice ratio for cooking rice? The recommended water-to-rice ratio can vary depending on the type of rice. Refer to the manual or a rice chart for specific measurements. Rinsing the rice before cooking helps remove excess starch and prevent sticking.

Troubleshooting:

• My food is burning or undercooked. What can I do? There could be a few reasons for this. Make sure you’ve added the correct amount of liquid for the chosen mode. Ensure the lid is on properly during cooking to trap heat and moisture. Refer to the recipe or cooking chart for recommended cooking times and adjust slightly based on the amount of food you’re cooking.

Serving:

• How do I transfer food from the Stir Cooker Pot to a serving dish?
  1. Make sure the unit is off and unplugged.
  2. Place a hot pad on your counter where you’ll be serving the food.
  3. Use oven mitts to grab the pot by the handles and carefully move it to the serving area.
  4. Use heat-resistant serving utensils made of plastic, nylon, or wood to avoid scratching the pot’s interior.

Cleaning and Storage:

• How do I clean the Stir Cooker Pot?
  1. Let the appliance cool completely before cleaning and unplug it from the outlet.
  2. Wash the pot with warm soapy water and a soft dishcloth.

• • Never immerse the hot pot in water, as this can damage it.

• 1. For stubborn food residue, soak the pot in hot water with dish soap for 15 minutes, then scrub gently with a non-abrasive sponge.

• Can the Stir Cooker Pot components go in the dishwasher? Yes, the cooking pot, glass lid, stirring paddle, and accessories are dishwasher-safe. However, hand-washing is recommended to preserve the unit’s lifespan and appearance.
• How do I store the Stir Cooker? Make sure the appliance is clean and completely dry before storing it in a cool, dry place.

The PowerXL™ StirMax™ Multi-Cooker is covered by a 90-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.

Replacement Guarantee Policy:
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. If you experience an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are responsible to pay to return the appliance to us. In the event a replacement appliance is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement appliance or the remainder of the existing guarantee, whichever is later. Empower Brands, LLC reserves the right to replace the appliance with one of equal or greater value.

Return Policy Updated July 2023:
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, use “RETAIL” as the RMA.
Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5106 or email empowercustomerservice@spectrumbrands.com for any additional questions. Pack the product carefully and include in the package a note with:

1. Your name
2. Mailing address
3. Phone number
4. Email address
5. Reason for the return
6. Proof of purchase or order number
7. Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package

Send the product to the following return address:

PowerXL™ StirMax™ Multi-Cooker
Vivitech/Fosdick Returns
15392 Cobalt St.
Sylmar, CA 91342

If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5106. Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Empower Brands, LLC. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable.

Empower Brands, LLC is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products, please feel free to email us at empowercustomerservice@spectrumbrands.com and we will respond as soon as possible. For your convenience, you can check your order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.

Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST

Contact Us:
Phone Number:  973-287-5106