PowerXL™ Vortex Air Fryer (5QT)
What You'll Get
|Model Number||Supply Power||Rated Power||Temperature Range||Capacity|
|ID1502A||120V ~60Hz||1500W||90° F–400° F||5 Quarts|
Use & Info
Can I prepare foods other than fried dishes with my PowerXL™ Vortex Air Fryer?
You can prepare a variety of dishes, including steaks, chops, burgers, and baked goods. See the PowerXL™ Vortex Air Fryer Recipe Guide.
Is the PowerXL™ Vortex Air Fryer good for making or reheating soups and sauces?
Never cook or reheat liquids in the Unit.
Is it possible to shut off the Unit at any time?
Press the Power Button once or remove the Basket.
What do I do if the Unit shuts off while cooking?
As a safety feature, the PowerXL™ Vortex Air Fryer has an Auto Shut-Off device that prevents damage from overheating. Remove the Basket and set it
on a heat-resistant surface. Allow the Unit to cool down. Remove the Power Cable from the outlet. Once cool, plug the Power Cable back into the socket. Restart by pressing the Power Button.
Does the Unit need time to heat up?
If you are cooking from a cold start, add 3 mins. to the cooking time to compensate.
Can I check the food during the cooking process?
You can remove the Basket at any time while cooking is in progress. During this time, you can shake the contents in the Basket if needed to ensure even cooking.
Is the PowerXL™ Vortex Air Fryer dishwasher safe?
Only the Fry Tray is dishwasher safe. The Unit itself, which contains the heating coil and electronics, should never be submerged in liquid of any kind or cleaned with anything more than a warm, moist cloth or nonabrasive sponge with a small amount of mild detergent.
What happens if the Unit still does not work after I have tried all the troubleshooting suggestions?
Never attempt a home repair. Contact customer service and follow the procedures set forth by the guarantee. Failure to do so could render your guarantee null
Should I place the unit on the stovetop?
Do not place your appliance on a cooktop, even if the cooktop is cool, because you could accidentally turn the cooktop on, causing a fire, damaging the appliance, your cooktop, and your home.
Before using your new appliance on any countertop surface, check with your countertop manufacturer or installer for recommendations about using appliances on your surfaces. Some manufacturers and installers may recommend protecting your surface by placing a hot pad or trivet under the appliance for heat protection. Your manufacturer or installer may recommend that hot pans, pots, or electrical appliances should not be used directly on top of the countertop. If you are unsure, place a trivet or hot pad under the appliance before using it.
Can the grill plate be used without the fry tray?
Yes, the grill plate can be used with or without the fry tray. We recommend using the fry tray in conjunction with the grill plate as the food will be closer to the heat source. Use the grill plate to grill meat, vegetables or any food that may benefit from cooking on a grill.
Will the appliance work with 220 voltage or convertor?
“The appliance will not work with 220 volt power supply and should not be used with a converter. Using with a converter could damage the appliance, the converter, and the outlet. Using a converter will invalidate the guarantee and any protection plan policy.”
The PowerXL™ Vortex Air Fryer is covered by a 90-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.
Replacement Guarantee Policy:
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. If you experience an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are responsible to pay to return the appliance to us. In the event a replacement appliance is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement appliance or the remainder of the existing guarantee, whichever is later. Empower Brands, LLC reserves the right to replace the appliance with one of equal or greater value.
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5106 or email firstname.lastname@example.org for any additional questions. Pack the product carefully and include in the package a note with:
- Your name
- Mailing address
- Phone number
- Email address
- Reason for the return
- Proof of purchase or order number
- Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package
Send the product to the following return address:
- PowerXL™ Vortex Air Fryer
- Vivitech/Fosdick Returns
- 15392 Cobalt St.
- Sylmar, CA 91342
If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5129. Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Empower Brands, LLC. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable
Empower Brands, LLC is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us at email@example.com and we will respond as soon as possible.
For your convenience, you can check your order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.
Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST
Phone Number: 973-287-5106