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• PowerXL™ Grind & Go Plus Instruction Book

• PowerXL™ Grind & Go Plus Quick Start Guide

• PowerXL™ Grind & Go Plus Recipe Book

Can espresso grind or finely ground coffee be used?
No, finely ground coffee  can plug the filter and cause the coffee not to brew correctly.

When using ground coffee, what button is used to brew?
The middle button/second button from the left.

How many times will whole beans be ground before brewing?
The appliance will grind beans 3x before brewing.

Can I mix ground and whole beans together?
We do not recommend this because: it defeats the purpose of having a fresh cup of coffee with ground beans & grinds can take up capacity in the carafe that the grinder needs to grind the whole beans.

Is the grinder blade needed when using ground coffee?
Yes, the grinder blade attachment should always be used as it helps the water flow evenly over the grounds.

The gasket for the carafe came out, how is it installed?
The gasket has a flat side and an angled side. The flat side should be flush against the top portion.

How many whole beans are needed?
You can customize the strength of your coffee by using 2 or 2.5 scoops of whole beans. You can use up to 5 tablespoons of ground coffee. The included scoop is equal to 2 tablespoons.

Is the brew cycle complete when the unit beeps?
The brew cycle is complete, wait 20 seconds to allow the unit to complete the drip cycle.

Will the appliance work with 220 voltage or convertor?
“The appliance will not work with 220-volt power supply and should not be used with a converter. Using with a converter could damage the appliance, the converter, and the outlet. Using a converter will invalidate the guarantee and any protection plan policy.”

The PowerXL™ Grind & Go Plus Coffee Maker is covered by a 90-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.

Replacement Guarantee Policy:
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. If you experience an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are responsible to pay to return the appliance to us. In the event a replacement appliance is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement appliance or the remainder of the existing guarantee, whichever is later. Empower Brands, LLC reserves the right to replace the appliance with one of equal or greater value.

Return Policy Updated July 2023:
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, use “RETAIL” as the RMA.
Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5106 or email empowercustomerservice@spectrumbrands.com for any additional questions. Pack the product carefully and include in the package a note with:

1. Your name
2. Mailing address
3. Phone number
4. Email address
5. Reason for the return
6. Proof of purchase or order number
7. Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package

Send the product to the following return address:

PowerXL™ Grind & Go Plus Coffee Maker
Vivitech/Fosdick Returns
15392 Cobalt St.
Sylmar, CA 91342

If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5106. Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Empower Brands, LLC. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable

Empower Brands, LLC is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products, please feel free to email us at empowercustomerservice@spectrumbrands.com and we will respond as soon as possible.

For your convenience, you can check your order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.

Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST

Contact Us:
Phone Number: 973-287-5106